Privacy Policy

1. Who operates this website

This website is operated by DISONG Equipment LLC, a Wyoming Limited Liability Company ("DISONG", "we"). This policy covers the website at disongequipment.com and applies to every language version of it.

Privacy questions and requests can be sent through the channels published on our Contact page — the same channels used for enquiries and quotations.

2. Information this website collects

Information you send us. When you submit the request-for-quotation form or write to us through the contact details on this site, we receive what you choose to send: your name, contact details, company, the installation country and site conditions you describe, the duty and scope you require, and your message.

Basic technical data. Like any website, ours is reached through a hosting platform that records standard server-log data for security and availability: the requested address, the time, an approximate network location and the browser or client identification string. This data is used to keep the site reachable and to defend it against abuse.

Measurement data. The site uses the Meta Pixel, which records page-view events in the browser as described in the next section. It is only active if you accept it.

3. The Meta Pixel: exactly what is enabled

Current scope of our Meta Pixel implementation:

Enabled

• The standard PageView event, sent by the Meta Pixel in the browser (browser-side) when a page loads.
• Sending only after you accept: nothing is sent to Meta before you make that choice.

Not enabled

• Advanced Matching — no matching profile is attached to any event.
• Conversions API — with your consent, our server sends Meta one Lead event for an accepted enquiry. It carries no name, email or phone.
• Contact, Lead or RFQ conversion events — we count one Lead per accepted enquiry so our advertising can be measured, and never the details you typed.
• Form content, e-mail addresses, telephone numbers, names or payment information — none of this is sent to Meta.

4. Information received by Meta

When the Meta Pixel is active it loads a script from Meta and sends it page-view information together with technical data that the browser makes available, such as the address of the page, the referring page and device or browser characteristics.

Meta Platforms, Inc. and its affiliates process information they receive under their own privacy terms, which are published by Meta and are outside our control. We do not characterise Meta's legal role here, and this policy does not describe Meta as our service provider.

5. What we do with what you send us

Information you submit through this website is used to:

• answer your enquiry and correspond with you;
• prepare configurations, quotations and technical documents;
• carry out technical and commercial communication about a requested or contracted supply;
• handle orders, delivery, commissioning, service and after-sales matters.

6. When information is shared

We do not sell personal information. We do not claim that information is never shared with anyone; it is shared only in these situations:

• Service providers needed to run the website and answer you: the hosting platform that serves these pages, and the mail service that transmits an enquiry to our own mailbox. They process information on our instructions for that purpose.
• Legal requirements: where we are obliged to disclose information by law, regulation or a competent authority, or where it is necessary to establish or defend legal claims.
• The measurement data described in sections 3 and 4, which is received by Meta when you accept the Meta Pixel.
• Identity verification, where a supply is contracted through our signing portal: the verification service described in section 9 receives the identity document and the facial image directly, and what we receive back is the result reference.

7. How long information is kept

We keep information only for as long as it is needed for the business, contractual, legal, security and record-keeping purposes for which it was received, and then delete or anonymise it. Because that period depends on the enquiry and on applicable obligations, no single number of years is stated here.

Records we hold are backed up, so that they survive a failure of the system that serves this website. Those backups are encrypted, and an encrypted copy is kept off-site on our own infrastructure, separate from the system that serves the site. The copy can only be opened with a key we hold separately: having the storage alone does not make the information readable. A backup copy is still a copy of personal information, and it is kept under this policy and deleted on the same terms as the record it was taken from.

8. Your choices

This site stores the following on your device:

• Necessary — your language choice, a privacy-safe reference used to attribute an enquiry to the visit that produced it, and the enquiry conversation identifier used while you are on the page. The site cannot work correctly without these.
• Analytics and advertising — the Meta Pixel. This is the only non-essential item, and it stays off until you accept it.

You can change that choice at any time with "Cookie / Tracking Preferences" in the footer of every page. Rejecting the Meta Pixel does not limit any part of this website, and it does not limit our ability to answer your enquiry.

We do not use advertising or analytics tools other than the Meta Pixel described above. There is no Google Analytics, no Clarity and no Hotjar on this site.

9. Identity verification when a contract is signed

Some supplies are contracted through our own signing portal rather than on paper. Where a person signs for the buyer there, we ask them to confirm who they are, and that confirmation is carried out by Stripe, the identity verification service we use. Stripe collects a photograph or scan of an identity document and a facial image of the person signing, and checks that the document and the person belong together.

What we receive and keep in our own systems is only a reference to the result: the verification reference, its state and the time, and the fact that the check completed. We do not receive, and we do not store, the identity document, the facial image or the data read out of the document. The check itself is carried out on Stripe's own pages, under Stripe's terms and its own privacy policy, which is published by Stripe: Stripe privacy policy.

To have identity data deleted from Stripe's own systems, ask us through the channels published on our Contact page, or use Stripe's support directly — only the operator of those systems can delete data inside them. Deleting it there also removes the basis of the confirmation we relied on for that contract. Our instructions for deletion requests are on the Data Deletion page.

Where that service is not used for a particular contract — for example where the person signing cannot use it — the registration certificate, the signed authorisation and, where we ask for it, a photograph of the person signing holding that document are sent to us through the portal instead, and are kept with that contract for that purpose only.

If the person who is to sign does not wish to be confirmed using biometric technology, tell us before the check is started and we will agree another way to establish who is signing. The signed commercial documents for that transaction continue to govern it.

10. Contact and changes

Use the channels published on our Contact page for any question about this policy, about the information we hold, or to ask us to change the consent choice recorded on your device. If this policy changes, the effective date above is updated; material changes to our measurement will not be introduced without this page being updated first.