Support across the life of the equipment
From pre-sales engineering to spares and remote diagnostics — the same organisation that supplied the plant keeps it running.
Pre-sales engineering
We review requirements, site conditions and power supply, and return a configuration with layout, equipment list and a clear RFQ response.
Installation & commissioning
Installation supervision, commissioning and performance checks on site, either with our engineers or by supporting your local contractor.
Operator & maintenance training
Training for operators and maintenance staff on batching, control system operation, calibration and routine servicing.
Spare parts
Wear and electrical spares identified from the plant configuration and supplied through the equipment life.
Technical documentation
Equipment manuals, layout and foundation drawings, electrical schematics and control documentation supplied with the plant.
Remote technical support
Support by email and remote session for control and software issues, including follow-up after warranty.
Questions we are asked before an order
- What information do you need to prepare a quotation?
- At minimum: the required output or duty, the site country and power supply, the destination port, and the scope you expect us to cover (equipment only, or equipment with controls and site support). Drawings or an existing plant survey help and shorten the process.
- Do you supply single machines or complete plants?
- Both. Equipment can be supplied as individual units, as an engineered package with control and weighing systems, or as a complete plant configured and tested before shipment.
- Can equipment be configured for our voltage and frequency?
- Yes. Equipment and control systems are configured to the destination supply — voltage, frequency and neutral arrangement — and to generator operation where the site is off-grid. Confirm the site supply in the RFQ.
- How is equipment packed and shipped?
- Plants are normally broken down for container shipment, with a shipping split that follows the site assembly sequence. We prepare the packing list and shipping documentation required for import clearance at your port.
- Do you provide installation and commissioning support?
- Yes — either by placing engineers on site for supervision, commissioning and training, or by supporting your own contractor with documentation, remote sessions and staged guidance.
- What are typical lead times?
- Lead time depends on the configuration, the production slot and the destination. We state a schedule together with the quotation so it is committed in writing rather than assumed.
- How do you handle dust, noise and local approval conditions on a plant near housing?
- Plants close to housing, schools or public roads are approved under local conditions on dust, noise and operating hours. We treat those conditions as part of the specification: enclosure, silo vent filters, sealed transfer points, water spray and low-noise drive options, together with the equipment documentation the approval process asks for. Send us the conditions attached to your site with the enquiry.