Data Deletion Instructions

1. What this page is for

This page explains how to ask DISONG Equipment LLC to delete personal data that you submitted through this website, through a Meta integration used by our pages, or through a related service. It is the instructions we publish for that purpose.

2. How to send a deletion request

Send the request to the address below. One message is enough — no form, no account and no login are required.

Send the request, or a question about it, through the contact channels published on our Contact page. The same page publishes the request-for-quotation form for a project enquiry.

3. What to include

Including these details helps us find the right records:

• your name;
• the email address or telephone number you used when you contacted us;
• approximately when you interacted with us;
• a short description of the data or the service involved — for example an enquiry submitted on this website, or a message sent through a Meta integration.

4. What never to send us

Never send a password, a verification code, a login token, an API key or any other credential — for Meta, for WhatsApp, for any account, or for this website. We will not ask you for one as part of a deletion request. A message that claims to come from us and asks for a password or a code is not from us.

5. What happens after we receive a request

1. we receive the request and record it;
2. we verify that the request comes from the person concerned, where that is reasonably necessary;
3. we identify the records that relate to you;
4. we delete or anonymise the personal data that can be deleted;
5. we keep only what we are required or entitled to keep, as set out below;
6. we reply when the request is completed, or to ask for what we still need.

6. What may be retained

Some records cannot be deleted on request, or cannot be deleted immediately. We may retain personal data where it is necessary to meet a legal or regulatory obligation, to keep accounting and tax records, to prevent fraud or abuse, to establish, exercise or defend legal claims, or to perform a contract that is still in force — and for the record-keeping that goes with those purposes. Retained data stays protected by our Privacy Policy and is deleted or anonymised when the reason for keeping it ends.

7. Meta integrations

Where a Meta integration used by this website has processed data about you, a request sent to us covers the data we hold as a result. Data held by Meta on its own systems is deleted through Meta, and only Meta can action that request; we cannot do it for you. At no point in this process will we ask you for a Meta password, a WhatsApp verification code or an API token.

8. Effect on an enquiry in progress

If you ask us to delete the data behind an enquiry, quotation or order that is still active, we will not be able to continue with it. Where that is the case, we will tell you before completing the deletion.

9. Identity verification data

Where a supply contract is signed through our signing portal, the person signing for the buyer is verified by Stripe, our identity verification service. Stripe collects an identity document and a facial image; we receive only the result reference and never a copy of the document or the image itself. A deletion request sent to us covers the reference we hold.

The document and the facial image are held on Stripe's own systems. Only Stripe can delete data inside them, so that part of a request has to be made to Stripe: through the contact route published on Stripe's own website, or by asking us and we will tell you where to send it. Deleting the verification also removes the basis of the confirmation we relied on for that contract, and we will tell you before completing it.

At no point in this process will we ask you for a Stripe password, an API key, a verification code or a payment-card number.

10. Contact

Send the request, or a question about it, through the contact channels published on our Contact page. The same page publishes the request-for-quotation form for a project enquiry.